Our Policies - Ravensec Group

Dernière mise à jour : 27 Avril 2026

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1. Purpose of the Policy

Ravensec is committed to protecting the confidentiality and security of the personal information it collects in the course of its private investigation activities.

This privacy policy outlines Ravensec’s practices regarding the collection, use, disclosure, retention, and protection of personal information, in accordance with Quebec’s Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using the website, services, or by communicating with Ravensec, you consent to the practices described in this policy.

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2. Responsible for the Protection of Personal Information

In accordance with Law 25, Ravensec designates a Privacy Officer.

Email: contact@ravensec.ca

This officer is responsible for ensuring the organization’s compliance and handling any requests related to personal information.

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3. Personal Information Collected

Ravensec may collect the following categories of personal information:

3.1 Information provided directly

- First and last name
- Email address
- Phone number
- Information submitted through forms or communications
- Details related to an inquiry or investigation mandate

3.2 Information related to investigative services

- Information relevant to a situation subject to a mandate
- Observations and investigative notes
- Documentation and evidence collected as part of a service

3.3 Technical informations

- IP address
- Device type and browser
- Browsing data
- Cookies and similar technologies

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4. Purposes of collection

Personal information is used only for the following purposes:

• Providing private investigation services
• Analyzing and processing requests
• Communicating with clients
• Carrying out investigation mandates
• Producing detailed reports
• Complying with legal and regulatory obligations

No incompatible use is made without consent, unless permitted by law.

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5. Legal framework for investigations

Ravensec operates in compliance with applicable laws in Quebec and Canada.

Within the scope of legally authorized mandates, certain information may be collected, observed, or documented when necessary for the execution of the service and permitted by law.

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6. Disclosure of Information

Personal information may only be disclosed:

• To authorized employees or agents of Ravensec
• To technology service providers necessary for service delivery
• To competent authorities when required by law

Ravensec does not sell, rent, or commercialize any personal information.

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7. Retention of Information

Information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal obligations.

It is then securely destroyed or irreversibly anonymized.

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8. Security of Information

Ravensec implements reasonable administrative, technical, and physical security measures to protect information against:

• Unauthorized access
• Loss or theft
• Misuse
• Unauthorized alteration or destruction

These measures include, among others, restricted access controls and strict internal security practices.

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9. Rights of Individuals Concerned

Any individual may exercise the following rights:

• Right to access their personal information
• Right to rectification
• Right to withdraw consent
• Right to request deletion, subject to legal obligations

Requests must be directed to the Privacy Officer.

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10. Cookies and Similar Technologies

The website may use cookies in order to:

• Improve user experience
• Analyze website performance
• Optimize services

Users may disable cookies in their browser settings.

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11. Consent

Users provide consent to the collection, use, and disclosure of personal information in accordance with this policy by using Ravensec’s website, services, or by communicating with the company.

Consent may be withdrawn at any time, subject to legal or contractual restrictions.

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12. Limitation of Liability

Although Ravensec implements rigorous protective measures, no system is completely secure.

Ravensec cannot guarantee absolute security against incidents beyond its reasonable control.

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13. Changes to the Policy

Ravensec reserves the right to modify this privacy policy at any time in order to reflect changes in legal, regulatory, or operational requirements.

Any updates will be posted on the website, and the date of the latest revision will be indicated accordingly.

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14. Legal Basis for Processing

The processing of personal information is based on:

• The consent of the individual concerned
• The performance of a service contract
• Legal and regulatory obligations
• The legitimate interests of Ravensec or its clients, including fraud prevention and situational verification

All data collection is limited, justified, and proportionate.

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15. Data Hosting and Transfers

Personal information may be stored and processed using secure third-party service providers, which may be located outside Quebec or Canada.

In such cases, Ravensec takes reasonable measures to ensure that personal information receives an adequate level of protection in accordance with applicable privacy laws.

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16. Processing Time for Requests

Ravensec commits to responding to requests regarding personal information within a maximum period of 30 days, in accordance with applicable laws.

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17. Right to File a Complaint

Any individual may file a complaint with the Privacy Officer.

If necessary, a complaint may also be submitted to the Commission d’accès à l’information du Québec.

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18. Restricted Access and Traceability

Access to personal information is strictly limited to authorized personnel who require it for the performance of their duties.

All access to sensitive information is subject to logging and traceability measures to ensure accountability and enhance data security.

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19. Contact

For any questions or requests:

Email: [contact email]